Delivery and Returns Policy

Delivery

General

We use trusted third party logistics providers to deliver our goods. Subject to stock availability. If an item is out of stock, preorder and backorder, we will dispatch the in-stock items immediately and send the remaining items once they are in stock, prioritised in order of purchase.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

Transit Time Domestically

In general, standard domestic shipments are in transit for 2 – 7 days. For those around Perth, Western Australia, it may arrive next day, but we cannot guarantee this. For the fastest delivery option through one of our freight providers, we offer an express shipping option. You may also contact us for urgent and flexible pickup arrangements.


Transit time Internationally

International orders shipped via express.

Shipping Costs

Standard shipping is free of charge Australia-wide when you spend $99 AU or more in a single order. We also offer free and discounted express shipping options as described at the checkout. Bulky goods over ~12kg may be subject to additional charges. In these cases, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. This price will be the final price for shipping cost to the customer. Payment for shipping will be collected with the purchase.

Returns

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. Several types of goods are exempt from being returned. Perishable goods such as food, including gels and powders, cannot be returned. If you received an incorrect product, faulty product or incorrectly described product, we will offer you an exchange or refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]

Shipping

To return your product, please contact us to arrange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions about the Delivery and Returns Policy e should be sent to us via the website sirasperformance.com/contact